Legal NOTICE

 LEGAL NOTICE

HÔTEL** CAMPING*** CHALETS LES TERRASSES DU LAC

CREATION OF THE WEBSITE - MM CRÉATION

URL : http://www.mmcreation.com/EN

HEAD OFFICE : 32 Avenue Wagram - 75008 Paris
Tel : 01.45.74.76.00
E-mail : info@mmcreation.com

 

PHOTO CREDITS

Robert Palomba : http://www.palombaphoto.com/
Julian Suau : https://www.facebook.com/juliansuauphotographie/

URL : https://naussac.com/en/

HEAD OFFICE : 48300 Langogne - France
Tel : 04.66.69.29.62
E-mail : info@naussac.com

 

GENERAL CONDITIONS OF SALE

Reservation of accommodation or pitches for tourism by individuals

Details of the Provider :

SARL TLN - SIRET 44224776300018
LES TERRASSES DU LAC - 48300 Langogne
Bonjour@naussac.com - www.naussac.com

DEFINITIONS :

SERVICES: seasonal rental of accommodation or bare pitches "tourism".

SERVICES: seasonal rental of accommodation or bare pitches "tourism".

ACCOMMODATION: Hotel, tent, caravan, mobile leisure home and light leisure home.

 

ARTICLE 1 - SCOPE OF APPLICATION

These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitches on the Les Terrasses du Lac campsite, to non-professional customers on its website www.naussac.com or by telephone, post or electronic mail (e-mails), or in a place where the Service Provider markets the Services. They do not apply to the rental of pitches intended for mobile leisure homes (mobile homes) which are covered by a "leisure" contract.

The main characteristics of the Services are presented on the website www.naussac.com or on a written medium - paper or electronic - in the event of a reservation by a means other than a remote order.

The Customer is obliged to read them before placing an order. The choice and purchase of a Service is the sole responsibility of the Client.

These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, in particular those applicable to other marketing channels for the Services.

These General Terms and Conditions of Sale are accessible at any time on the Website and shall prevail, if necessary, over any other version or any other contractual document. The version applicable to the Customer is the one in force on the Website or communicated by the Service Provider at the date the Customer places the Order. In the absence of proof to the contrary, the data recorded in the Service Provider's computer system shall constitute proof of all transactions entered into with the Customer.

Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Customer has the right to access, rectify and oppose all personal data at any time, if the processing is not essential to the execution of the order and the stay as well as their consequences, by writing, by post and providing proof of identity, to : Les Terrasses du Lac - 48300 Langogne.

The Client declares that he/she has read these General Terms and Conditions of Sale and has accepted them either by ticking the box provided for this purpose prior to the implementation of the online Order procedure, as well as the general terms and conditions of use of the www.naussac.com website, or, in the event of a reservation made outside the Internet, by any other appropriate means.

 

ARTICLE 2 - RESERVATIONS

The Customer selects on the website or fills in any document sent by the Provider the services he/she wishes to order, according to the following methods:

ONLINE BOOKING, DIRECTLY BY EMAIL, ON THE WEBSITE OR BY PHONE.

It is the Client's responsibility to check the accuracy of the Order and to notify the Provider immediately of any errors.

The Order shall only be deemed to be definitive once the Provider has sent the Client confirmation of acceptance of the Order by e-mail or post, or by signing the contract in the event of a booking made directly at the premises where the Provider markets the Services.

TAny Order placed on the www.naussac.com website constitutes the formation of a contract between the Client and the Provider. All Orders are personal and may not be transferred under any circumstances.

 

ARTICLE 3 - PRICES

The Services offered by the Service Provider are provided at the prices in force on the website www.naussac.com, or on any information medium of the Service Provider, at the time the Customer places the Order. Prices are expressed in Euros, exclusive of tax and VAT.

The prices take into account any discounts that may be granted by the Provider on the website www.naussac.com or on any information or communication medium. These rates are firm and non-revisable during their period of validity, as indicated on the website www.naussac.com, in the e-mail or in the written proposal sent to the Client. After this period of validity, the offer is null and void and the Provider is no longer bound by the prices. An invoice will be issued by the Vendor and given to the Customer at the latest when the balance of the price is paid.

3.1. TOURIST TAX

The tourist tax, collected on behalf of the commune/commune, is not included in the rates. Its amount is determined per person and per day and varies according to the destination. It must be paid when paying for the Service and appears separately on the invoice.

 

ARTICLE 4 - PAYMENT CONDITIONS

4.1. PAYMENT IN ADVANCE

The sums paid in advance are advance payments. They constitute an advance on the total price due by the Client.

A deposit corresponding to 30% of the total price for the provision of the Services ordered is required when the Client places the order. It must be paid on receipt of the final rental contract and attached to the copy to be returned. It will be deducted from the total amount of the order.

It cannot be reimbursed by the Provider due to a cancellation by the Client.

The balance of the stay must be paid in full on the day of arrival.

4.2. PAYMENTS

Payments made by the Client will only be considered as final once the amounts due have been collected by the Provider.

4.3. NON-COMPLIANCE WITH PAYMENT TERMS

In addition, the Service Provider reserves the right, in the event of non-compliance with the payment terms set out above, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations after formal notice has remained without effect.

 

ARTICLE 5 - PROVISION OF SERVICES

5.1. PROVISION AND USE OF SERVICES

The accommodation or pitch may be occupied from 3pm on the day of arrival and must be vacated by 10am on the day of departure.

The balance of the stay must be paid in full on the day of arrival. The accommodation and pitches are designed for a specific number of occupants and cannot be occupied by a greater number of people under any circumstances.

The rental accommodation and pitches must be returned in the same state of cleanliness as on delivery. If this is not the case, the hirer must pay a fixed sum of 150 € for cleaning. Any damage to the accommodation or its accessories will be repaired immediately at the tenant's expense.

The inventory at the end of the rental period must be exactly the same as at the beginning.

5.2. SECURITY DEPOSIT

For accommodation rentals, a security deposit of 150 € is required from the Client on the day the keys are handed over and is returned to him on the day the rental ends, after any deduction of the costs of repair. This deposit does not constitute a limit of liability.

 

ARTICLE 6 - DELAY, INTERRUPTION OR CANCELLATION OF THE STAY BY THE CLIENT

No reduction will be granted in the case of a late arrival, an early departure or a change in the number of persons (whether for the whole or part of the planned stay).

6.1. MODIFICATION

In the event of a change of dates or number of persons, the Provider will do its utmost to accept requests for a change of date within the limits of availability, without prejudice to any additional costs; in all cases, this is merely an obligation of means, as the Provider cannot guarantee the availability of a pitch or accommodation, or of another date; an additional charge may be requested in such cases.

Any request to reduce the duration of the stay will be considered by the Provider as a partial cancellation, the consequences of which are governed by Article 6.3.

6.2. INTERRUPTION

Early departure will not give rise to any refund from the Provider.

6.3. ANNULATION

In the event of cancellation of the Reservation by the Client, for any reason other than force majeure, the deposit paid at the time of the Reservation, as defined in Article 4 - PAYMENT CONDITIONS of these General Terms and Conditions of Sale, shall be automatically acquired by the Provider as compensation and shall not give rise to any refund.

6.4. CANCELLATION IN THE EVENT OF A PANDEMIC

6.4.1. In the event of total or partial closure of the establishment during the dates of the booked stay (which is considered to be a total or partial ban on the reception of the public, insofar as the Client is directly concerned by the application of this measure) decided by the public authorities, and which is not attributable to the Provider, the sums paid in advance by the Client for the booking of the stay will be reimbursed within 7 days. However, the Provider shall not be liable for any additional compensation beyond this refund of the sums already paid for the booking of the holiday.

6.4.2. Notwithstanding the provisions of article 6.3 CANCELLATION, any cancellation of the holiday duly justified by the fact that the Client is affected by COVID 19 (infection) or another infection considered to be a pandemic, or is identified as a contact case, and that this situation would call into question his/her participation in the holiday on the scheduled dates, will give rise to the reimbursement of the sums paid in advance. In all cases, the Client must provide proof of the event that makes him/her eligible for this right of cancellation.

6.4.3. Notwithstanding the provisions of Article 6.3 CANCELLATION, in the event that the Client is forced to cancel the entire stay due to governmental measures that do not allow participants to travel (general or local confinement, ban on travel, closure of borders), even though the campsite is able to fulfil its obligation and welcome the Clients, the Provider will give rise to the reimbursement of the sums paid in advance.

 

ARTICLE 7 - OBLIGATIONS OF THE CLIENT

7.1. CIVIL LIABILITY INSURANCE

The Client accommodated on a pitch or in an accommodation must be insured for civil liability. A certificate of insurance may be requested from the Client before the start of the service.

7.2. PETS

Pets are accepted for a fee available from the Provider and payable on site.

7.3. INTERNAL REGULATIONS INTÉRIEUR

Internal regulations are displayed at the entrance to the establishment and at reception. The Client is obliged to read them and to respect them. They are available on request.

 

ARTICLE 8 - OBLIGATIONS OF THE PROVIDER - GUARANTEE

The Provider guarantees the Client, in accordance with the legal provisions and without additional payment, against any lack of conformity or hidden defect, resulting from a design or production defect of the ordered Services. In order to assert its rights, the Customer shall inform the Service Provider in writing of the existence of the defects or lack of conformity within a maximum of 24 hours of the provision of the Services.

The Service Provider shall refund or rectify or have rectified (to the extent possible) the services found to be defective as soon as possible and no later than 2 days after the defect or fault has been identified by the Service Provider. Reimbursement shall be made by crediting the Customer's bank account or by sending a bank cheque to the Customer. The Service Provider's liability is limited to the reimbursement of the Services actually paid by the Customer.

The Service Provider shall not be held responsible or liable for any delay or non-performance resulting from the occurrence of a force majeure event as usually recognised by French case law. The Services provided through the Provider's website www.naussac.com comply with the regulations in force in France.

 

ARTICLE 9 - RIGHT OF WITHDRAWAL

Activities related to the organisation and sale of stays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the Consumer Code.

 

ARTICLE 10 - PROTECTION OF PERSONAL DATA

● Either the legitimate interest pursued by the Service Provider when it pursues the following purposes: - prospecting - management of the relationship with its customers and prospects, - organisation, registration and invitation to the Provider's events, - processing, execution, prospecting, production, management, follow-up of customers' requests and files, - drafting deeds on behalf of its customers.

● Or compliance with legal and regulatory obligations when it implements processing for the purpose of: - the prevention of money laundering and the financing of terrorism and the fight against corruption, - invoicing, - accounting. The Service Provider only keeps data for the time necessary for the operations for which they were collected and in compliance with the regulations in force. In this respect, customer data is kept for the duration of the contractual relationship plus 3 years for the purposes of promotion and prospecting, without prejudice to the retention obligations or limitation periods. With regard to the prevention of money laundering and the financing of terrorism, the data is kept for 5 years after the end of the relationship with the Service Provider. As regards accounting, it is kept for 10 years from the end of the accounting period. Prospective customers' data is kept for a period of 3 years if no participation is made.

 

ARTICLE 11 - INTELLECTUAL PROPERTY

The content of the website www.naussac.com is the property of the Provider and its partners and is protected by French and international laws relating to intellectual property. Any reproduction, distribution or use of this content, in whole or in part, is strictly prohibited and may constitute an infringement of copyright. In addition, the Service Provider retains all intellectual property rights on photographs, presentations, studies, drawings, models, prototypes, etc., made (even at the request of the Client) for the purpose of providing the Services to the Client. The Customer shall not reproduce or use such studies, drawings, models, prototypes, etc. without the express prior written consent of the Service Provider, which may be subject to a financial consideration. The same applies to names, logos or, more generally, any graphic representation or text belonging to the Service Provider or used and distributed by it.

 

ARTICLE 12 - APPLICABLE LAW - LANGUAGE

These General Terms and Conditions of Sale and the operations arising from them are governed by and subject to French law. These General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.

 

ARTICLE 13 - DISPUTES

All disputes to which the purchase and sale operations concluded in application of these general terms and conditions of sale could give rise, concerning both their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not be resolved between the Service Provider and the Customer, shall be submitted to the competent courts under the conditions of common law. The Customer is hereby informed that, in the event of a dispute, he/she may have recourse to a conventional mediation procedure or to any other alternative dispute resolution method.

 

ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE

The Client acknowledges having been informed, prior to placing the Order, in a legible and comprehensible manner, of these General Terms and Conditions of Sale and of all the information and details referred to in articles L 111-1 to L111-7 of the French Consumer Code, in addition to the information required in application of the Order of 22 October 2008 relating to the prior information of the consumer on the characteristics of rental accommodation in open-air hotels and in particular - the essential characteristics of the Services, taking into account the communication medium used and the Services concerned; - the price of the Services and the ancillary costs; - information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if they are not apparent from the context; - information relating to the legal and contractual guarantees and the terms and conditions of their implementation; the functionalities of the digital content and, where applicable, its interoperability; - the possibility of having recourse to conventional mediation in the event of a dispute; - information relating to the terms of cancellation and other important contractual conditions. The fact that a natural person (or legal entity) orders on the website www.naussac.com implies full and complete acceptance of these General Terms and Conditions of Sale, which is expressly recognised by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Provider.

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