LEGAL NOTICE

HOTEL⭐️⭐️⭐️ CAMPSITE ⭐️⭐️⭐️ CHALETS OF THE TERRASSES DU LAC

URL : https://naussac.com

Siège social : 48300 Langogne - France - Tel : 04.66.69.29.62 - E-mail : info@naussac.com

 

WEBSITE DESIGN : MM CRÉATION

URL : http://www.mmcreation.com/

Adress : 32 Avenue Wagram - 75008 Paris
Tel : 01.45.74.76.00
E-mail : info@mmcreation.com

 

PHOTO CREDITS : 

Floe : https://www.instagram.com/floe_reporter/
Robert Palomba : http://www.palombaphoto.com/
Julian Suau : https://www.facebook.com/juliansuauphotographie/
Agathe Girard : https://www.instagram.com/zag_pictures/
Robin Issartel : https://www.instagram.com/robinissartel/
Photonomades : https://www.instagram.com/photonomades_production/

GENERAL TERMS AND CONDITIONS OF SALE

Reservation of tourist accommodation or pitches by private individuals

Contact details for the Service Provider :

LES TERRASSES DU LAC DE NAUSSAC
SARL TLN - SIRET 44224776300018
LES TERRASSES DU LAC – 48300 Langogne
Bonjour@naussac.com – www.naussac.com

DEFINITIONS :

ORDER or RESERVATION or RENTAL: Purchase of Services.

SERVICES: seasonal rental of accommodation or bare pitches for ‘tourism’.

ACCOMMODATION: Hotel, tent, caravan, mobile home and light leisure accommodation.

 

ARTICLE 1 - SCOPE OF APPLICATION

These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitches on the Les Terrasses du Lac campsite, to non-professional customers on its website www.naussac.com or by telephone, post or electronic mail (e-mail), or in a place where the Service Provider markets the Services. They do not apply to pitches rented for mobile leisure homes (mobile homes) which are covered by a ‘leisure’ contract.

The main characteristics of the Services are presented on the www.naussac.com website or on a written medium - paper or electronic - in the event of a reservation by a means other than a distance order.

The Customer is obliged to familiarise himself/herself with them before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.

These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, in particular those applicable to other marketing channels for the Services.

These General Terms and Conditions of Sale are accessible at all times on the Website and shall prevail, where applicable, over any other version or any other contractual document. The version applicable to the Customer is the one in force on the Web Site or communicated by the Service Provider on the date the Order is placed by the Customer. In the absence of proof to the contrary, the data recorded in the Service Provider's computer system shall constitute proof of all transactions entered into with the Customer.

Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Customer has the right, at any time, to access, rectify and, if the processing is not essential to the execution of the order and the stay and their consequences, to object to all of his/her personal data by writing, by post and providing proof of his/her identity, to : Les Terrasses du Lac - 48300 Langogne.

The Customer declares that he/she has read these General Terms and Conditions of Sale and has accepted them either by ticking the box provided for this purpose before completing the online Order procedure, as well as the general terms and conditions of use of the www.naussac.com website, or, in the case of offline bookings, by any other appropriate means.

 

ARTICLE 2 - RESERVATIONS

The Customer selects the services they wish to order on the website or on any document sent by the Provider, using the following methods:

ONLINE BOOKING, DIRECTLY BY E-MAIL, ON THE WEBSITE OR BY TELEPHONE.

It is the Customer's responsibility to check the accuracy of the Order and to notify the Supplier immediately of any errors.

The Order shall only be deemed definitive once the Supplier has sent the Customer confirmation of acceptance of the Order by e-mail or post, or by signing the contract in the event of a booking made directly at the premises where the Supplier markets the Services.

Any Order placed on the www.naussac.com website constitutes the formation of a distance contract between the Customer and the Service Provider. All Orders are non-transferable.

 

ARTICLE 3 – TARIFS

The Services offered by the Service Provider are provided at the prices in force on the www.naussac.com website, or on any information medium of the Service Provider, when the Customer places the order. Prices are expressed in Euros, excluding VAT and including VAT.

Prices take into account any discounts granted by the Service Provider on the www.naussac.com website or in any other information or communication medium. These rates are firm and non-revisable during their period of validity, as indicated on the www.naussac.com website, in the e-mail or in the written proposal sent to the Customer. After this period of validity, the offer lapses and the Service Provider is no longer bound by the prices. An invoice will be drawn up by the Vendor and sent to the Customer at the latest when the balance of the price is paid.

3.1. TOURIST TAX

The tourist tax, collected on behalf of the commune/commune, is not included in the rates. The amount is determined per person per day and varies depending on the destination. It must be paid when paying for the Service and is shown separately on the invoice.

 

ARTICLE 4 - TERMS OF PAYMENT

4.1. ACCOUNT

Sums paid in advance are deposits. They constitute an advance on the total price due by the Customer.

A deposit corresponding to 30% of the total price for the provision of the Services ordered is required when the Customer places the order. It will be deducted from the total amount of the order.

It may not be reimbursed by the Provider in the event of cancellation by the Customer.

The balance of the stay must be paid in full on the day of arrival. In the event of cancellation less than 7 days before the date of stay, this balance will be automatically deducted.

4.2. PAYMENTS

Payments made by the Customer will only be considered final once the amounts due have been effectively collected by the Service Provider.

4.3. NON-COMPLIANCE WITH PAYMENT TERMS

In addition, the Service Provider reserves the right, in the event of non-compliance with the payment conditions set out above, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations after formal notice has remained without effect.

 

ARTICLE 5 - PROVISION OF SERVICES

5.1. AVAILABILITY AND USE OF SERVICES

The accommodation or pitch may be occupied from 3 p.m. on the day of arrival and must be vacated by 10 a.m. on the day of departure.

The balance of the stay must be paid in full on the day of arrival. The accommodation and pitches are designed for a specific number of occupants and may under no circumstances be occupied by a greater number of people.

The rental accommodation and pitches must be returned in the same state of cleanliness as when delivered. Failing this, the tenant will be required to pay a fixed fee of €150 for cleaning. Any damage to the accommodation or its accessories will be repaired immediately at the tenant's expense.

The inventory at the end of the rental period must be exactly the same as at the beginning.

5.2. SECURITY DEPOSIT

For accommodation rentals, a security deposit of €150 is required from the Customer on the day the keys are handed over and will be returned to the Customer on the day the rental ends, less any costs incurred in restoring the property. This deposit does not constitute a limit of liability.

 

ARTICLE 6 - DELAY, INTERRUPTION OR CANCELLATION OF THE HOLIDAY BY THE CUSTOMER

No reduction will be granted in the event of late arrival, early departure or a change in the number of people (whether for all or part of the planned stay).

6.1. CHANGES

In the event of a change to the dates or number of people, the Provider will do its utmost to accept requests for a change of date within the limits of availability, without prejudice to any additional charges; in all cases, this is simply an obligation of means, as the Provider cannot guarantee the availability of a pitch or accommodation, or another date; an additional charge may be requested in such cases.

Any request to reduce the length of the stay will be considered by the Provider as a partial cancellation, the consequences of which are governed by Article 6.3.

6.2. INTERRUPTION

Early departure will not give rise to any reimbursement by the Provider.

6.3. CANCELLATION

In the event of cancellation of the Reservation by the Customer, for any reason whatsoever, the deposit paid on the Reservation, as defined in Article 4 - PAYMENT TERMS of these General Terms and Conditions of Sale, will be automatically acquired by the Provider, by way of compensation, and may not give rise to any reimbursement whatsoever if the cancellation occurs less than 30 days before the date of the holiday.

For cancellations made 7 days before the start of the booking, the balance will not be due.

For cancellations less than 7 days before the start of the booking, the balance will be deducted.

6.4. CANCELLATION IN THE EVENT OF A PANDEMIC

6.4.1. In the event of the total or partial closure of the establishment during the dates of the holiday booked (which is treated as a total or partial ban on receiving members of the public, insofar as the Customer is directly affected by the application of this measure) decided by the public authorities, and which is not attributable to the Provider, the sums paid in advance by the Customer for the booking of the holiday will be reimbursed within 7 days. However, the Provider cannot be held liable for any additional compensation beyond this reimbursement of the sums already paid for the booking of the holiday.

6.4.2. As an exception to the provisions of Article 6.3 CANCELLATION, any cancellation of the holiday duly justified by the fact that the Customer is affected by COVID 19 (infection) or any other infection considered to be part of a pandemic, or is identified as a contact case, and that this situation would call into question his/her participation in the holiday on the scheduled dates, will give rise to reimbursement of the sums paid in advance. In all cases, the Customer must provide proof of the event making him/her eligible for this right of cancellation.

6.4.3. Notwithstanding the provisions of Article 6.3 CANCELLATION, in the event that the Customer is forced to cancel the holiday in its entirety due to government measures that do not allow participants to travel (general or local confinement, ban on travel, closure of borders), even though the campsite is able to fulfil its obligation and welcome Customers, the Service Provider will reimburse the sums paid in advance.

 

ARTICLE 7 - CUSTOMER OBLIGATIONS

7.1. CIVIL LIABILITY INSURANCE

Customers staying on a pitch or in accommodation must be covered by public liability insurance. A certificate of insurance may be requested from the Customer before the start of the service.

7.2. PETS

Pets are accepted for a fee available from the Provider and payable on site.

7.3. HOUSE RULES

Internal regulations are displayed at the entrance to the establishment and at reception. The Customer is required to read them and comply with them. They are available on request.

 

ARTICLE 8 - OBLIGATIONS OF THE SERVICE PROVIDER - GUARANTEE

The Service Provider guarantees the Customer, in accordance with legal provisions and without additional payment, against any lack of conformity or latent defect resulting from a design or manufacturing defect in the Services ordered. In order to assert its rights, the Customer must inform the Service Provider, in writing, of the existence of the defects or lack of conformity within a maximum period of 24 hours from the provision of the Services.

The Service Provider will reimburse or rectify or have rectified (as far as possible) the services deemed to be defective as soon as possible and at the latest within 2 days following the Service Provider's discovery of the defect or fault. Reimbursement will be made by credit to the Customer's bank account or by cheque sent to the Customer. The Provider's guarantee is limited to the reimbursement of the Services actually paid for by the Customer.

The Service Provider shall not be held liable or in default for any delay or non-performance resulting from the occurrence of an event of force majeure as usually recognised by French case law. The Services provided via the Provider's www.naussac.com website comply with the regulations in force in France.

 

ARTICLE 9 - RIGHT OF WITHDRAWAL

Activities relating to the organisation and sale of holidays or excursions on a given date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of article L221-28 of the French Consumer Code.

 

ARTICLE 10 - PROTECTION OF PERSONAL DATA

The Service Provider, as drafter of the present document, implements the processing of personal data whose legal basis is :

● Either the legitimate interest pursued by the Service Provider when it pursues the following purposes: - canvassing - managing the relationship with its customers and prospects, - organising, registering for and inviting to the Service Provider's events, - processing, executing, canvassing, producing, managing and monitoring customers' requests and files, - drafting deeds on behalf of its customers.

the prevention of money laundering and the financing of terrorism and the fight against corruption, - invoicing, - accounting. The Service Provider retains data only for as long as is necessary for the operations for which it was collected and in compliance with the regulations in force. In this respect, customer data is kept for the duration of the contractual relationship plus 3 years for marketing and prospecting purposes, without prejudice to retention obligations or limitation periods. With regard to the prevention of money laundering and the financing of terrorism, the data is kept for 5 years after the end of the relationship with the Service Provider. For accounting purposes, data is kept for 10 years from the end of the financial year. Prospective customers' data is kept for a period of 3 years if they have not taken part in or registered for any of the Service Provider's events. The data processed is intended for authorised persons of the Service Provider. Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, query, limit, port and delete data concerning them. Data subjects also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data whose legal basis is the legitimate interest of the Service Provider, as well as the right to object to commercial canvassing. They also have the right to define general and specific directives defining the manner in which they wish the above-mentioned rights to be exercised after their death - by e-mail to the following address e-mail address - or by post to the following address Surname, first name Company name Postal address accompanied by a copy of a signed identity document. The persons concerned have the right to lodge a complaint with the CNIL.

 

ARTICLE 11 - INTELLECTUAL PROPERTY

The content of the www.naussac.com website is the property of the Service Provider and its partners and is protected by French and international intellectual property laws. Any reproduction, distribution or use of this content, in whole or in part, is strictly prohibited and may constitute an infringement of copyright. In addition, the Service Provider retains ownership of all intellectual property rights in the photographs, presentations, studies, drawings, models, prototypes, etc. produced (even at the Customer's request) with a view to providing the Services to the Customer. The Customer is therefore prohibited from reproducing or exploiting said studies, drawings, models and prototypes, etc., without the express, written and prior authorisation of the Service Provider, which may be subject to a financial consideration. The same applies to names, logos or, more generally, any graphic representation or text belonging to or used and distributed by the Service Provider.

 

ARTICLE 12 - APPLICABLE LAW - LANGUAGE

These General Terms and Conditions of Sale and the transactions arising from them are governed by and subject to French law. These General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.

 

ARTICLE 13 - DISPUTES

Any disputes which may arise from the purchase or sale transactions entered into pursuant to these General Terms and Conditions of Sale, concerning their validity, interpretation, performance, termination, consequences or consequences and which cannot be resolved between the Service Provider and the Customer, shall be submitted to the competent courts under the conditions of ordinary law. The Customer is hereby informed that, in the event of a dispute, he/she may have recourse to a conventional mediation procedure or any other alternative dispute resolution method.

 

ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE

The Client acknowledges having received, prior to placing their Order, in a readable and understandable manner, these General Terms and Conditions of Sale and all the information and details referred to in articles L 111-1 to L111-7 of the French Consumer Code, as well as the information required pursuant to the decree of October 22, 2008, regarding the prior information of consumers on the characteristics of rental accommodations in outdoor hospitality services, and in particular: the essential characteristics of the Services, taking into account the means of communication used and the Services concerned; the price of the Services and any additional fees; information regarding the identity of the Service Provider, their postal, telephone, and electronic contact details, and their activities, if not evident from the context; information regarding legal and contractual warranties and how to implement them; the functionalities of digital content and, where applicable, its interoperability; the possibility of using conventional mediation in the event of a dispute; information regarding termination conditions and other important contractual terms. By placing an order on the website www.naussac.com, any individual (or legal entity) fully and unreservedly agrees to these General Terms and Conditions of Sale, which is expressly acknowledged by the Client, who waives the right to invoke any conflicting document, which would be unenforceable against the Service Provider.